Returns & Exchanges

Returns must be returned unworn, unwashed, and with the original tags still attached.

Items that are returned without a tag, with obvious use, makeup or deodorant stains, perfume smells, etc. will be rejected.

If your return does not meet the above criteria, do not attempt to return it, as it will be rejected by our returns department. Cost of re-shipping of a rejected item will be the responsibility of the customer.

We do not accept any returns or exchanges on:

• Sale merchandise
• Jewelry
• Accessories (purses, hair accessories, scarves, hats, etc.)

Shoes: Full price shoes are returnable for online store credit only. Sale shoes are final sale.

Online Store Credit

You will receive an email with a unique gift card code to use on our website. Please note that these credits cannot be used in a store location. These credits do not expire.

Exchange

We will hold your exchange until we receive your return. Once your return is processed, we will get your new size shipped out. You will receive an email confirmation with your new tracking number.

If the requested exchange size is not in stock, we will let you know via email and either issue an online store credit or a refund to the original payment method.

Refund

Refunds are issued to the original form of payment. Refunds cannot be issued to alternate cards or different forms of payment.

Customers are responsible for the shipping cost of their return. Original shipping fees, return shipping fees, and package protection are non-refundable.

Once we receive your return, it will be processed within 2 business days. You will receive an email confirmation when it is processed.

You may reuse the original packaging or use a different envelope or box to ship your return. Please make sure your items are securely packaged so they are not damaged during transit.

You can either use one of our prepaid return labels, or mail the package yourself using your preferred shipping method.

You can request a prepaid return label through our Returns Portal.

Once your return is approved (please allow 48 hours), you will receive a follow-up email with your prepaid return label.

Please note that the return shipping cost will be deducted from your return credit amount. The cost of your label will be listed under your return in our Returns Portal.

If you do not wish to use one of our prepaid labels, you may use any postal carrier to return your items back to us at your own expense to the address below:

We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed.

Please visit our FAQ Page to learn more about our Package Protection policy.