Shipping
We offer flat rate shipping of $7.95 and free shipping on orders over $100.
All orders received Monday through Friday, excluding holidays, are guaranteed to ship out within 48 hours. Most packages will ship out within 24 hours. Orders placed after 3pm on Friday will be processed the following business day.
Due to USPS/UPS shipping delays, we cannot guarantee delivery times. Most packages will arrive within 2-5 business days after shipment.
Once you place an order, you will receive an e-mail confirmation, in addition, a shipping confirmation email will be sent once your order has been shipped. This shipping confirmation email will include the tracking number for your package.
Your order may be split and shipped from multiple warehouse locations. In this case, you will receive separate tracking numbers for each package.
If you do not receive an email confirmation please contact us at 678-364-6606 ext. 1 or at admin@shoplizardthicket.com.
Once an order is placed, changes and cancellations cannot be made.
Lizard Thicket reserves the right to cancel orders due to pricing errors, etc.
At this time, we only ship within the United States.
Package Protection
Why is package protection automatically added to all of my orders?
We know that you are excited to receive your Lizard Thicket order, so we want to do everything we can to ensure that the products that you ordered are delivered to you! While package protection is optional on all orders, it is a service that we strongly recommend including each time you purchase from us.
What is the cost of adding package protection to my order?
Package protection is offered per order at a low $1.98 flat fee. No matter the value of your purchase, the coverage is still the same.
I don’t want to pay for package protection on my order. How do I remove it?
Package protection is automatically added to every order for a minimal fee to ensure that you get the products that you ordered. If you choose to remove it from your order you are taking on the responsibility for the shipment once it is in transit. If you are ok with accepting that responsibility and the risks associated with it you can remove the shipping insurance by switching the package protection toggle button to ‘off’ when you reach checkout. Please note that package protection cannot be disabled by removing it as an item in your cart.
I didn't mean to add package protection to my order. How do I remove it after I've already paid?
If your order has already shipped there is not a way to opt out of the package protection that was included on your order. However, if your package has not left our warehouse you may reach out to our customer care team at admin@shoplizardthicket.com to check the status of your order. If possible, our customer care team will reimburse you for the cost of the package protection.
What is the process to notify you that my package was never received?
If the carrier shown on your tracking information has indicated that your package has been delivered but you have not received it, please reach out to our customer care team at admin@shoplizardthicket.com for instructions on how to proceed.
When is a replacement issued?
There will be a 5 business day waiting period after the loss is filed with Lizard Thicket to allow time for the necessary steps to be taken to try to recover the package. After the waiting period, if the package is still missing or the carrier has acknowledged an issue, we will replace the items in your order. Please note that we cannot ensure that the same styles or sizes will be available for replacement at the time your loss is filed. If replacing your items is not an option, you may choose between store credit or a refund for any styles not available for replacement.
If you are reporting theft or a stolen package and the items in your order are no longer available on our website, you will be reimbursed through merchandise credit only (ie no refunds will be processed to the original form of payment).
What happens if my package was lost but I didn't add package protection to my order?
If you opt out of package protection you are accepting responsibility for the shipment once it is in transit. If the package is lost, damaged or stolen, a resolution must be reached between the carrier and the customer, independent of Lizard Thicket.
Billing
We accept Visa, Mastercard, American Express, and Discover credit cards, all debit cards, Paypal, and Shop Pay.